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Have questions, feedback, or need support? We'd love to hear from you!
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General inquiries and supportResponse Time
We typically respond within 24-48 hours during business days.
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Common Questions
Is EMT OnScene really free?
Yes! EMT OnScene is free to use for a limited number of scenarios. We believe quality EMT education should be accessible to everyone. A premium subscription will be available soon for additional scenario packs and features.
Can I use this to study for my NREMT exam?
EMT OnScene is a great supplemental study tool, but it should be used alongside your official course materials and NREMT preparation resources.
How do I reset my password?
Click "Forgot Password" on the sign-in page and follow the instructions sent to your email.
Can I suggest new scenarios?
Absolutely! Use the contact form above with subject "Content Issue or Suggestion" and share your ideas with us.
I can't access my account. What should I do?
Make sure you're using the correct email address and have verified your email if you signed up recently. If you've forgotten your password, use the "Forgot Password" link on the sign-in page.
The site isn't working properly. What can I try?
Try clearing your browser cache and cookies, or try a different browser. If the problem persists, contact us with details about your device and browser.
Can I use EMT OnScene scenarios in real emergencies?
No. EMT OnScene is for educational purposes only and should not be used as a substitute for professional medical training or real-world emergency protocols. Always follow your local protocols and scope of practice.
Will my progress be saved across devices?
Yes! Your progress, scores, and statistics are stored in the cloud and will sync across all devices where you're signed in with the same account.