Privacy Policy

1. Introduction

Welcome to EMT OnScene ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.

By accessing or using EMT OnScene, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (email address, name, password)
• Use social login providers (name, email, profile picture from Google, Facebook, or Apple)
• Contact us for support or feedback
• Participate in surveys or provide feedback

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Usage Data: Scenario attempts, quiz scores, completion times, and performance metrics
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, pages viewed, and referring website addresses
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and store certain information

2.3 Third-Party Authentication

When you use social login providers (Google, Facebook, Apple), we receive limited information from these services as permitted by your privacy settings with those providers. This typically includes your name, email address, and profile picture.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Track your learning progress and performance statistics
• Personalize your experience and provide customized content
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and trends to improve our application
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Amazon Web Services (AWS): Cloud hosting, authentication, database storage, and API services
• Social Login Providers: Google, Facebook, and Apple for authentication purposes

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Secure authentication through Amazon Cognito
• Access controls and authentication requirements for our systems

Your information is stored on secure servers provided by Amazon Web Services (AWS) in data centers located in the United States. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or security purposes.

Your quiz performance data and statistics may be retained in anonymized form for analytical purposes even after account deletion.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

7.4 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

7.5 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at the email address provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

• Essential Cookies: Required for authentication and basic functionality
• Performance Cookies: Help us understand how users interact with our service
• Functional Cookies: Remember your preferences and settings

9. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For material changes to this Privacy Policy, we will provide notice through our service or by other means, such as email, to provide you the opportunity to review the changes before they become effective.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

14. Educational Use Disclaimer

EMT OnScene is an educational training platform designed to supplement EMT education. The scenarios and content provided are for educational purposes only and should not be used as a substitute for professional medical training, certification programs, or real-world emergency medical protocols. Always follow your local protocols, medical direction, and scope of practice.